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We are your e-commerce partner: parcel shipping and returns processing for your online shop.

Climate-neutral B2C shipping with GLS helps you to create customer loyalty and numerous sustainable added values for your company. Whether it's parcel shipping or returns processing - with GLS your customers benefit from convenient deliveries and returns of goods, while you can look forward to satisfied customers. In addition to the obligatory shipment tracking for full transparency, GLS offers a variety of solutions to make your B2C business even more efficient.

Sustainable dispatch
Full parcel data transparency for you and your customers
Satisfied consignees thanks to a range of delivery options
Personal contact in your local area
Flexible returns solutions
Your GLS ParcelShop is always nearby

Individual delivery for higher customer satisfaction

Beim In B2C shipping, it is important to cater to the different needs of the recipients in order to always satisfy them. That's why we offer you various services that cover the different requirements of customers: If you need something particularly fast, GLS offers Express Services, the and . Would you like to send a parcel directly to a specific department in an office? Then our is the right choice for you. Is it important that only a specific person can receive the parcel? Then use the , for example. Still haven't found what you're looking for? You can find more services below:

Direct delivery to a GLS ParcelShop

GLS notifies your consignee about the planned delivery and offers a variety of delivery options.

Guaranteed delivery on the next working day (except Saturdays) – all over Germany.

On request, GLS will make a direct letterbox delivery without a signature from the consignee.

Returns solutions
Returns solutions

Individual and appropriate for your business: assertive, restrictive, concealed or prominent - the choice is yours!

GLS will deliver direct to a department, office or a person.

Parcel handover to a specific person in exchange for the PIN number.

Parcel handover to the specified person only after successful proof of identity.

Delivery to the customer on the same evening during a fixed period between 5.30 pm and 10 pm.


Optimise your express shipping with numerous bookable services for precisely timed delivery.

Convince customers with your professional online shop shipping

With our proven shipment tracking, both you and your customers always have an overview of the status of goods deliveries. Our ensures flexibility and control in the delivery process, giving your customers a variety of delivery options to choose from.

In addition to the delivery of your choice, we also offer you and your customers a customised returns strategy. Convince yourself of our attractive offer for B2C customers and arrange an e-commerce consultation with our business team directly!

Request e-commerce advice

Direct parcel delivery through our

More than half of the goods shipped in e-commerce weigh less than 500 grams.

That's why we offer business customers our , which provides for delivery to the recipient's letterbox as standard - ideal for sending catalogues or smaller products, for example. Your customer benefits from the immediate receipt of his goods, which are safely and reliably placed in his letterbox.

Your added value: guaranteed delivery on the first delivery attempt, even if the customer is not at home. This saves time and protects the environment. Thanks to GLS shipment tracking for business customers, the delivery of your goods is of course carried out with full transparency.

More about the

Benefit for your business and the environment

With our flexible delivery options, you not only increase your customers' satisfaction - you also commit to a better climate and show responsibility. Why?

When you work with us as a partner in B2C business, you automatically deliver your parcels in a completely climate-neutral way. In this way, you not only fulfil your customers' expectations of a future-oriented business model, but also integrate sustainable parcel logistics into your daily e-commerce business.

Your benefit: higher repurchase rates and a positive contribution to the environment.

Know more about CO2-neutral shipping

Professional shipping systems and shipping solutions for your e-commerce from a single source

The demands on fast, reliable and integrated shipping management are high. With our e-commerce shipping and integration solutions, you and your customers benefit from efficient and time-saving shipping processes.

As an online retailer, you have the option, for example, of using GLS plug-ins and interfaces (APIs) for parcel shippings or of using our other shipping systems. We are as flexible as your business. Find out more about our various IT solutions in the area of e-commerce logistics or arrange a callback with the GLS Business team directly!

Go to our shipping systems and solutions

Top shipping solutions from just 250 parcels per year - which is best for your needs?
Get us to call you back right away.

Allow our business team to advise you over the telephone.
We will call you back within 24 hours on weekdays.

Request a call

The right returns strategy for your online shop

Make your customers' buying experience perfect by establishing and managing your individual returns strategy. Offensive, restrictive, hidden or prominent - the choice is yours!

Regardless of which strategy you choose, your customers can conveniently drop off their returns packages at one of our more than 7,000 GLS ParcelShops.
With GLS you get everything - from shipping to returns - from a single source.

A man is on the phone and at the same time processing a GLS return on the laptop

Your own customised returns strategy

With GLS, it's entirely up to you whether you include the returns note directly in the shipping package or offer your customers the option of creating it in your online shop. Discover our various returns solutions and choose the right one for you.

A man in a GLS parcel shop hands a parcel to a woman with a small child in her arms

Your customers also benefit from a convenient returns solution

With our you can improve the shopping experience of your online shop by offering your customers a convenient return option. Best of all, you only incur costs if a package is actually returned.


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