We offer shipping solutions geared towards the specific requirements in e-commerce. We understand your business - we are here for you and your customers.
Climate-neutral B2C shipping with GLS helps you to create customer loyalty and numerous sustainable added values for your company. Whether it's parcel shipping or returns processing - with GLS your customers benefit from convenient deliveries and returns of goods, while you can look forward to satisfied customers. In addition to the obligatory shipment tracking for full transparency, GLS offers a variety of solutions to make your B2C business even more efficient.
Beim In B2C shipping, it is important to cater to the different needs of the recipients in order to always satisfy them. That's why we offer you various services that cover the different requirements of customers: If you need something particularly fast, GLS offers Express Services, the Guaranteed24Service and GLS SameDay. Would you like to send a parcel directly to a specific department in an office? Then our DeliveryAtWorkService is the right choice for you. Is it important that only a specific person can receive the parcel? Then use the IdentService , for example. Still haven't found what you're looking for? You can find more services below:
Direct delivery to a GLS ParcelShop
GLS notifies your consignee about the planned delivery and offers a variety of delivery options.
Guaranteed delivery on the next working day (except Saturdays) – all over Germany.
On request, GLS will make a direct letterbox delivery without a signature from the consignee.
Individual and appropriate for your business: assertive, restrictive, concealed or prominent - the choice is yours!
GLS will deliver direct to a department, office or a person.
Parcel handover to a specific person in exchange for the PIN number.
Parcel handover to the specified person only after successful proof of identity.
Delivery to the customer on the same evening during a fixed period between 5.30 pm and 10 pm.
Optimise your express shipping with numerous bookable services for precisely timed delivery.
More than half of the goods shipped in e-commerce weigh less than 500 grams.
That's why we offer business customers our LetterboxService , which provides for delivery to the recipient's letterbox as standard - ideal for sending catalogues or smaller products, for example. Your customer benefits from the immediate receipt of his goods, which are safely and reliably placed in his letterbox.Your added value: guaranteed delivery on the first delivery attempt, even if the customer is not at home. This saves time and protects the environment. Thanks to GLS shipment tracking for business customers, the delivery of your goods is of course carried out with full transparency.More about the LetterboxService
With our flexible delivery options, you not only increase your customers' satisfaction - you also commit to a better climate and show responsibility. Why?When you work with us as a partner in B2C business, you automatically deliver your parcels in a completely climate-neutral way. In this way, you not only fulfil your customers' expectations of a future-oriented business model, but also integrate sustainable parcel logistics into your daily e-commerce business.Your benefit: higher repurchase rates and a positive contribution to the environment.
Know more about CO2-neutral shipping
The demands on fast, reliable and integrated shipping management are high. With our e-commerce shipping and integration solutions, you and your customers benefit from efficient and time-saving shipping processes.As an online retailer, you have the option, for example, of using GLS plug-ins and interfaces (APIs) for parcel shippings or of using our other shipping systems. We are as flexible as your business. Find out more about our various IT solutions in the area of e-commerce logistics or arrange a callback with the GLS Business team directly!
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Make your customers' buying experience perfect by establishing and managing your individual returns strategy. Offensive, restrictive, hidden or prominent - the choice is yours!
Regardless of which strategy you choose, your customers can conveniently drop off their returns packages at one of our more than 7,000 GLS ParcelShops.With GLS you get everything - from shipping to returns - from a single source.
With GLS, it's entirely up to you whether you include the returns note directly in the shipping package or offer your customers the option of creating it in your online shop. Discover our various returns solutions and choose the right one for you.
With our ShopReturnServices you can improve the shopping experience of your online shop by offering your customers a convenient return option. Best of all, you only incur costs if a package is actually returned.
Relevant downloads for you as a B2C sender
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