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Delivery services for your online shop

B2C shipping with GLS promotes customer loyalty and has many long-term benefits for your business. Your customers benefit from optimum convenience when it comes to product delivery and you in turn benefit from having satisfied customers. In addition to the obligatory parcel tracking, for full transparency GLS also offers a selection of special solutions to make your consumer-focussed business even more efficient. Discover all the benefits for your business and your customers here.

100% climate-neutral dispatch
Full parcel data transparency for you and your customers
Satisfied consignees thanks to a range of delivery options
Personal contact in your local area
Flexible returns solutions
Your GLS ParcelShop is always nearby

Consignee requirements optimally addressed

Direct delivery to a GLS ParcelShop

GLS notifies your consignee about the planned delivery and offers a variety of delivery options.

Guaranteed delivery on the next working day (except Saturdays) – all over Germany.

On request, GLS will make a direct letterbox delivery without a signature from the consignee.

Returns solutions

Returns solutions

Individual and appropriate for your business: assertive, restrictive, concealed or prominent - the choice is yours!

GLS will deliver direct to a department, office or a person.

Parcel handover to a specific person in exchange for the PIN number.

Parcel handover to the specified person only after successful proof of identity.



Delivery to the customer on the same evening during a fixed period between 5.30 pm and 10 pm.



Optimise your express shipping with numerous bookable services for precisely timed delivery.

Individual delivery for higher customer satisfaction

Your customers expect transparent, reliable, flexible parcel delivery. Our reliable parcel tracking system gives you and your customers full transparency about the status of your consignment.

And if you've already sent out the parcel, you can also offer customers full control and flexibility over the delivery process with our . But fulfilling delivery requests is not enough: a customised returns strategy rounds off our attractive offering for B2C customers. Your customers will thank you.

Request e-commerce advice

Direct delivery via our

Over half the items sent in e-commerce weigh less than 500 grams.

Specifically with these items in mind, we offer our , where delivery is made directly to the consignee's letterbox - ideal for sending catalogues or smaller products. Your customer benefits by receiving their item promptly and safely in their letterbox.

Your added value: reliable delivery on the first delivery attempt, even if the customer isn't at home. This saves time and protects the environment. And of course, you still get full transparency thanks to our parcel tracking.

More about the

Benefit for your turnover and for the environment

Our flexible delivery options not only increase customer satisfaction, they also allow you to make a commitment to climate protection and demonstrate your environmental responsibility.

GLS KlimaProtect makes sustainable parcel logistics part of our everyday business. With us as your B2C business partner, you can meet your customers' expectations for a forward-looking business model. Your benefit: higher repurchasing rates and a positive contribution to the environment.

Learn more about CO2-neutral shipping

The right shipping solution for e-commerce

There are high demands for quick, reliable, integrated shipment handling. With our e-commerce shipping and integration solutions you and your customers benefit from efficient, time-saving shipping processes.

For example, you as an online retailer have the option to use plugins and APIs for parcel shipping and parcel label creation or your can use our standalone dispatch systems.

We are as flexible as your business. Find out more about our different IT solutions.

Our shipping systems and solutions

From delivery to returns - all from a single provider

Give your customers the perfect shopping experience by setting up and managing your own individual returns strategy. Assertive, restrictive, concealed or prominent - the choice is yours!

Whatever strategy you choose, your customers can conveniently hand over their returns parcel at one of over 6,000 GLS ParcelShops.

GLS parcel service offers various return solutions – a man makes a phone call while pointing at something on a laptop

Your own customised returns strategy

Depending on your preferences, we offer various returns solutions:

  1. Include the return label with the dispatched parcel.
  2. Allow customers to create a return label directly from your online shop.
  3. Link to your personal GLS returns page from your online shop.
  4. Create the return label manually in a GLS dispatch system.
A young man enters a GLS ParcelShop

Your customer can hand the item over conveniently at a GLS ParcelShop

If a consignee wants to return an item, they can hand over the parcel at a GLS ParcelShop and GLS will return it to the shipper.

Charges for the shipper will only arise if a parcel is actually returned.

Top shipping solutions from just 250 parcels per year - which is best for your needs?
Get us to call you back right away.

Allow our business team to advise you over the telephone.
We will call you back within 24 hours on weekdays.

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