ShopReturnService
The GLS ShopReturnService enables customers to return parcels easily and free of charge to one of over 9,000 GLS ParcelShops and ParcelStations in Germany. The service offers flexible returns processing, as the customer only has to hand in the parcel in the shop without having to create their own return label. Once the parcel has been handed in, GLS takes care of the return directly and sends it back to the retailer within the usual standard delivery times. The entire return can be tracked online, which ensures maximum transparency. In addition, the GLS ShopReturnService is also available for cross-border returns in numerous European countries.
It's that simple
As a shipper, you can choose from several options: You can enclose a prepared GLS returns label with the parcel, make it available online as a PDF to print out yourself or as a QR code. Your customer can have the QR code scanned in the GLS ParcelShop and receive the printed returns label directly when the parcel is handed in. Your goods will then be returned to you without any detours. Of course, we also offer the ShopReturnService if you do not send your other parcels with us.
Your benefits with ShopReturnService
- Benefit from our variable online returns solutions that are customised to your needs as a shipper.
- You only pay if a parcel is actually returned.
- Your returns will be returned to you anywhere in Germany within the standard transit time of less than 24 hours. This ensures a smooth logistics process that gives you the opportunity to quickly offer returned goods in your shop again.
- End-to-end online shipment tracking offers you maximum transparency throughout the entire return journey.
Do you also ship internationally?
Thanks to the international ShopReturnService you can also process your returns across national borders with GLS. You can find out what the international ShopReturnService means for you and your business in the corresponding glossary article.
To the international ShopReturnService
Become a GLS business customer today
Become a GLS business customer today and benefit from more innovative logistics solutions such as BusinessParcel. These and many other logistics solutions offer you and your customers flexible and simple returns, save time and reduce costs. Find out more about our returns processes. With our comprehensive ParcelShop network and transparent shipment tracking, GLS ensures smooth processes and maximum customer satisfaction.
