Caution: Fraudulent Use of the GLS Brand

GLS only sends emails to customers for business-related matters, such as parcel dispatch instructions or delivery status updates. GLS will never request payment via email using credit cards, online payment systems, or bank transfers.

Indicators of fraudulent emails:
Email subjects designed to create pressure or threaten consequences for the recipient
Spelling mistakes and informal language
Sender addresses from @gmail, @gmx, @yahoo or other private email domains not affiliated with GLS.

To effectively combat fraudulent emails, please send the suspicious email as an attachment* to This email address is being protected from spambots. You need JavaScript enabled to view it..

You may also provide us with screenshots, URLs to suspicious content, or other evidence that may assist in identifying the fraud. Simply forwarding the message is often not sufficient, as vital email data may be lost. Sending the original email as an attachment is the most reliable form of evidence.

*Saving an email is possible with most email programmes or web services. There is usually an option like "Save email as".

If you receive fraudulent messages via SMS or instant messenger, please forward screenshots of the conversation along with the contact name and phone number of the sender.

You can report fraudulent SMS and instant messages to This email address is being protected from spambots. You need JavaScript enabled to view it..

GLS has identified several fake websites in the past using GLS logos, names, and content. These are operated by criminals to defraud GLS customers and non-customers. These sites are designed to deceive users and gain access to sensitive data such as login or financial information.

The main GLS websites are www.gls-pakete.de and www.gls-group.com, which link to GLS country websites. Only these and the websites they link to are legitimate GLS websites.

If you are unsure whether a website is genuine, check the following:

Does the URL relate to GLS?
Is the connection secure? A padlock icon should appear before the URL.
Does the website look professional? Are there spelling errors?

If a website seems suspicious, please report it immediately to This email address is being protected from spambots. You need JavaScript enabled to view it. by providing the site’s URL. We will then investigate and take further action if necessary.

GLS operates official social media accounts including Facebook, Instagram, and Twitter. Official accounts will always include a link to our website gls-group.com or www.gls-pakete.de and an imprint. We will never contact you via messenger unless replying to your query.

Indicators of fraudulent social media accounts:

The account is newly created or only a few weeks old
The account provides no official information or contact options
There is no reference to our main GLS website
The account initiates contact via instant messenger
The account offers special prizes or links to non-GLS websites

If you suspect an account is fake, report it to This email address is being protected from spambots. You need JavaScript enabled to view it.. If confirmed as fraudulent, you may also report it directly via the respective platform.

There have been reports of phone scams. Criminals publish fake GLS hotlines or service numbers online. Callers to these numbers may be asked to disclose sensitive data or make payments.

How to protect yourself from phone fraud:

GLS will never ask for payment or provide payment instructions over the phone.
GLS will never request sensitive data like credit card details or passwords over the phone.
Only use the official contact numbers listed on the GLS website.

We recommend using the contact form on the official GLS website for any enquiries.