We are happy to help with any issues relating to GLS parcel shipping and -receipt within Germany.
Please report any damage to the shipperWe are sorry that your parcel is damaged. In this case, the respective shipper is the right contact person and will be happy to help. Simply take a photo of the damage and send it to the sender!
You can use the following button to see which options are available for your package and change your package with just a few clicks. If no option is displayed, we are currently unable to consider any change requests for the package.
Detailed information on the subject of data protection can be found in our Privacy Policy.
We process your data in accordance with Art. 6(1)(b) GDPR in order to handle your enquiry. Artificial intelligence (AI) supports us in this by providing automated content summarisation and tone analysis to improve our customer service. Details can be found in the privacy policy.
