FlexDeliveryService – Preferred delivery
The FlexDeliveryService is one of many different services we offer our business customers. It provides recipients with maximum flexibility for parcel delivery by keeping them continuously informed about their delivery status. The email notifications announcing the upcoming delivery not only show the estimated delivery window – the recipient also has access to a variety of delivery options. This allows recipients to plan ahead for the delivery or, if needed, select their preferred delivery option online from the available choices.
Preferred delivery = satisfied customers!
Our FlexDeliveryService makes shipping your goods to private households even easier and more attractive.
Not only do your recipients benefit from being able to influence the delivery themselves – you as a GLS business customer also save time and money, as queries and undeliverable returns are drastically reduced.
This increases customer satisfaction and significantly reduces your logistical effort.
The advantages of preferred delivery:
- Optimised delivery to private recipients
- Higher customer satisfaction through greater flexibility
- Free of charge for the sender
- Fewer complaints
- Less effort for your customer service
Become a business customer now!
These delivery options are available throughout Germany:
- Delivery on the preferred date
- Delivery to a new address
- Granting a drop-off authorisation
- Delivery to a GLS ParcelShop
- Self-collection from a GLS depot
- Refusal of acceptance (return to sender)
Your customers enjoy maximum flexibility and full control – even during the delivery process! Through the delivery-option links in the email, they can easily change their preferences or use the online parcel tracking in the GLS private customer area to redirect a parcel. Further details can be found on our Redirect parcels page in the private customer section.
Our FlexDeliveryService is available in:
- Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Great Britain, Italy, Ireland, Croatia, Latvia, Lithuania, Luxembourg, the Netherlands, Norway, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, the Czech Republic and Hungary.
- Cross-border delivery is possible between most of these countries.
Please note: Not all delivery options are available in all countries or may only become available after the first unsuccessful delivery attempt.
