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  • FAQ/Support
  • Private customer glossary

    ☎️ Contact options

    Private shipping

    Convenient & affordable:

    send parcels flexibly from just 3.29 €. With GLS it's easy, reliable and quick.

    Business shipping

    It doesn't matter whether you are a bulk shipper sending several thousand parcels per year or if you regularly send at least 250 parcels per year. GLS has the right solution for every business customer!

    Have you got questions about parcel shipping or receipt?

    Visit our extensive FAQ service center.

    📝 Corona virus

    As a parcel service provider, GLS is an important element within the supply chain. The current situation makes the responsibility that we bear even clearer. Up-to-date information on Corona virus measures and ensuring of parcel logistics and operations can be found on our information page about the Corona virus.

    Read more …

    📝 Downloads for private customers

    In our private client download area you will find the most important documents at a glance. For example, you can download the power of attorney for collection with just one click.

    Click here to go to the download section

    📝 Firewood shipping

    It is possible to ship firewood in a parcel if you follow a few tips on packaging. You can find out how to pack your firewood so that everything goes smoothly during shipping here.

    Find out more about firewood shipping here

    📝 Notification card 2.0

    If we were unable to deliver your parcel, we will leave a notification card with all the important information about the location and shipping status of your parcel. This will tell you whether it has been left with a neighbour, taken to the ParcelShop or a new delivery attempt has been made. What new benefits does it bring?

    Find out more now!

    📝 Parcel delivery

    Reliable, fast and safe - that's how you want your parcel delivery to be. At GLS, we make sure that parcel delivery runs as smoothly as possible so that you and your customers are completely satisfied. What do we do for this?

    Read more …

    📝 Parcel status

    The parcel status indicates where your parcel is currently located. To expedite parcel receipt, here is an overview of the most important information.

    Learn more!


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