Private customer glossary
At GLS, we offer both private and business customers numerous contact options to resolve issues quickly and easily. Whether contacting GLS by phone, email or via our online contact form - we are always there for our customers. On the following page you will find all the options for contacting GLS Germany.
As a parcel service provider, GLS is an important element within the supply chain. The current situation makes the responsibility that we bear even clearer. Up-to-date information on Corona virus measures and ensuring of parcel logistics and operations can be found on our information page about the Corona virus.
It is possible to ship firewood in a parcel if you follow a few tips on packaging. You can find out how to pack your firewood so that everything goes smoothly during shipping here.
If we were unable to deliver your parcel, we will leave a notification card with all the important information about the location and shipping status of your parcel. This will tell you whether it has been left with a neighbour, taken to the ParcelShop or a new delivery attempt has been made. What new benefits does it bring?
Reliable, fast and safe - that's how you want your parcel delivery to be. At GLS, we make sure that parcel delivery runs as smoothly as possible so that you and your customers are completely satisfied. What do we do for this?
Every scan in our shipping chain records precise information about the status of your shipment. This allows you to track where your parcel is at any time, e.g. when it leaves the warehouse, goes to delivery or arrives at a destination.
Below we have listed the individual steps that a parcel usually goes through:
Preadvice: this status indicates that the data for this parcel has been created electronically. The parcel has not been physically handed over to GLS at this time, this will happen in the next step => Status In transit.
Cancelled: this status indicates e.g. that the pick-up order for a parcel has been cancelled because the item was not ready in time for collection.
In transit: the parcel has been physically handed over to GLS. The parcel will now be routed via the relevant parcel centers until it arrives at the final parcel center.
Final parcel center: the parcel is at the final parcel center and will move to delivery in the next step.
In delivery: the parcel has left the final parcel center and is in the GLS delivery vehicle. It is expected to be delivered to you during the course of the day.
Delivered: the parcel has been successfully delivered.
Delivered: the parcel has been successfully delivered to a GLS ParcelShop. You will find the ParcelShop address and opening hours in parcel tracking.
Not delivered: the parcel could not be successfully delivered because e.g. the address was incorrect, or the parcel consignee could not be found. In this case an address clarification will be triggered by GLS.
Stored: the parcel is back at the final parcel center. It could not be delivered successfully, for example because the address was incorrect or could not be found. If the address is incorrect, the parcel shipper will be in touch with you to get clarification of the address details. If the goods receipt is closed for vacation for a longer period, the parcel will be stored temporarily. Info: if you have received a notification card for the parcel, you can redirect your parcel via parcel tracking.
You can easily configure and pay for your parcel labels directly online using our online franking service.
The following payment options are available:
- PayPal
- Credit or debit card