Support & contact at GLS
Do you have questions about shipping or need support with your shipment? At GLS, we are here to assist you every step of the way. Whether you need information on tracking your shipment, want to stay updated on the latest news from GLS, or require personal advice, you'll find everything you need right here.
Help and contact options at a glance
Frequently asked questions about help & contact
What can I do if my parcel is damaged?
Regardless of whether you are the sender or recipient of the parcel, you can make a claim using our contact form. You can access our contact form by clicking here. You can report the damage there and will receive an answer as soon as possible.
How can I make a complaint?
Perhaps you can already find the answer to your question or concern in our FAQ? If not and you are dissatisfied with a delivery, for example, or unsure of the best way to proceed, then you can reach our customer service conveniently via the contact form and write to us.
How can I request a new password from YourGLS?
You can easily click on ,,Forgot password'' in the login area of YourGLS . Here you will be redirected to the following page: https://gls-group.eu/DE/en/forgot-password. There you can enter your username and an e-mail address. Afterwards the password can be reset.
How big can a normal GLS parcel be?
The following maximum dimensions are applicable:
Max. length: 200 cm
Max. width: 80 cm
Max. height: 60 cm
Max. girth: 300 cm
Calculating max. girth: 2 x height + 2 x width + 1 x longest edge
For bulky goods, more information is available here.
Become a GLS business partner!
Whether you're a regular shipper sending 21 or more parcels per month, or a large-scale sender shipping hundreds of clothing packages, we always offer the perfect solution for your business!
Even if you ship fewer than 21 clothing parcels per month, you can conveniently purchase shipping labels online in our GLS private customer area. Sounds great, right?
As a business customer simply fill out our contact form. We’ll create a personalized offer for you and get in touch.
Become a GLS business customer now and benefit from our flexible and reliable shipping solutions in fashion logistics. We look forward to working with you!