From shipping to returns - all from a single provider
Give your customers the perfect shopping experience by setting up and managing your own individual returns strategy. Assertive, restrictive, concealed or prominent - the choice is yours!
Whatever strategy you choose, your customers can conveniently hand over their returns parcel at one of over 7,000 GLS ParcelShops.
Your own customised returns strategy
Depending on your preferences, we offer various returns solutions:
Your customer can hand the item over conveniently at a GLS ParcelShop
If a consignee wants to return an item, they can hand over the parcel at a GLS ParcelShop and GLS will return it to the consignor. The consignor only incurs costs if a parcel is actually returned.
Find out more about our ShopReturnService
Other interesting GLS services for your customised returns strategy:
Returns shipping for consignees
More and more retailers offer returns via several parcel service providers. Recognizable by the illustration of the respective logos on the return label. So does Zalando. From now on you can hand in Zalando return parcels in one of 7,000 GLS ParcelShops.
You can find more information about return solutions for consignees in the Receiving parcels section.
Any other questions?
Visit our extensive FAQ service center. We would be delighted to help answer your questions about sending or receiving parcels.
Let me help you answer your questions.