Jump to main navigation Jump to contents
  • DE EN
  • FAQ

As the sender, you can design your own returns strategy.

You will find more about our return shipping for consignees here.

From shipping to returns - all from a single provider

Give your customers the perfect shopping experience by setting up and managing your own individual returns strategy. Assertive, restrictive, concealed or prominent - the choice is yours!

Whatever strategy you choose, your customers can conveniently hand over their returns parcel at one of over 5,500 GLS ParcelShops.

To the GLS ParcelShop finder

Your own customised returns strategy

Depending on your preferences, we offer various returns solutions:

  • Include the return label with the dispatched parcel.
  • Allow customers to create a return label directly from your online shop.
  • Link to your personal GLS returns page from your online shop.
  • Create the return slip manually in a GLS dispatch system.

Your customer can hand the item over conveniently at a GLS ParcelShop

If a consignee wants to return an item, they can hand over the parcel at a GLS ParcelShop and GLS will return it to the consignor.

The consignor only incurs costs if a parcel is actually returned.

Find out more about our

Other interesting GLS services for your customised returns strategy: