As the sender, you can design your own returns strategy.
You will find more about our return shipping for consignees here.
From shipping to returns - all from a single provider
Give your customers the perfect shopping experience by setting up and managing your own individual returns strategy. Assertive, restrictive, concealed or prominent - the choice is yours!
Whatever strategy you choose, your customers can conveniently hand over their returns parcel at one of over 5,500 GLS ParcelShops.
To the GLS ParcelShop finder
Your own customised returns strategy
Depending on your preferences, we offer various returns solutions:
Your customer can hand the item over conveniently at a GLS ParcelShop
If a consignee wants to return an item, they can hand over the parcel at a GLS ParcelShop and GLS will return it to the consignor.
The consignor only incurs costs if a parcel is actually returned.
Find out more about our ShopReturnService
Other interesting GLS services for your customised returns strategy:
Visit our extensive FAQ service center.
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