📝 Returns solutions

From shipping to returns - all from a single provider

Give your customers the perfect shopping experience by setting up and managing your own individual returns strategy. Assertive, restrictive, concealed or prominent - the choice is yours!

Whatever strategy you choose, your customers can conveniently hand over their returns parcel at one of over 7,000 GLS ParcelShops.

Your own customised returns strategy

Depending on your preferences, we offer various returns solutions:

• Include the return label with the dispatched parcel.
• Allow customers to create a return label directly from your online shop.
• Link to your personal GLS returns page from your online shop.
• Create the return slip manually in a GLS dispatch system.

Your customer can hand the item over conveniently at a GLS ParcelShop

If a consignee wants to return an item, they can hand over the parcel at a GLS ParcelShop and GLS will return it to the consignor. The consignor only incurs costs if a parcel is actually returned.

Find out more about our ShopReturnService

Other interesting GLS services for your customised returns strategy:

Pick&ShipServicePick&ReturnService

Returns shipping for consignees

More and more retailers offer returns via several parcel service providers. Recognizable by the illustration of the respective logos on the return label. So does Zalando. From now on you can hand in Zalando return parcels in one of 7,000 GLS ParcelShops.

You can find more information about return solutions for consignees in the Receiving parcels section.