Drop off a return parcel
A return parcel is a shipment sent back to the original sender – for example in cases of dissatisfaction, defect or incorrect delivery. GLS offers various solutions that enable business customers to process return parcels reliably and efficiently. Whether drop-off at a Parcel Shop, return via a parcel station or collection directly from the address – the entire process can be organised flexibly. A return parcel can be handed in at more than 9,000 GLS Parcel Shops throughout Germany as well as at over 85,000 drop-off points across Europe. The services are seamlessly integrated into the YourGLS online portal and provide full transparency in shipment tracking. This makes dropping off a return parcel an optimised part of your logistics processes.
Your benefits: Drop off return parcels efficiently
GLS enables companies to design returns processes with minimal effort. Processing a return parcel is reliable, location-independent and plannable – either by the customer themselves or as a commissioned collection. For business customers this means reduced process costs, faster returns and improved control over returns management. Easy operation, transparent procedures and the elimination of unnecessary intermediate steps strengthen customer loyalty. Thanks to pay-per-use, costs are only incurred when a return parcel is actually handed in.
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Return options at a glance: Handle return parcels flexibly
Whether return via a Parcel Shop, direct drop-off at a depot or automated collection – GLS offers various ways to hand in a return parcel. These solutions are specifically aimed at businesses requiring efficient returns management. Below we present the most important return options and associated services in more detail.
The International ShopReturnService
The International ShopReturnService covers more than 20 European countries and enables standardised return of parcels. With GLS’s international return service, you can make returns particularly easy and efficient for your customers. You can choose between a user-friendly returns portal or a flexible API interface solution.
This allows returns from abroad within Europe without effort – in multiple languages and with customisable design. For seamless integration, two API variants are available: redirection via your website or an extended version with a flexibly changeable sender address. Alternatively, you can use our fully preconfigured returns portal with a customer-specific URL. With over 87,500 drop-off points in Europe, you offer your customers maximum flexibility when returning their parcels.
Drop off return parcels at Parcel Locker or Parcel Shops
Customers drop off their return parcel at a local parcel station or in a GLS Parcel Shop – with an automatically generated label in the respective national language. Integration into the returns portal ensures simple handling along with shipment tracking. This solution is ideal for online shops with cross-border shipping.
Become a business customer – handle return parcels professionally
Well-designed returns management improves customer relations and increases efficiency. GLS offers a comprehensive service portfolio – from simple parcel drop-off to Europe-wide returns. Companies with a shipping volume of 250 parcels per year or more benefit from individual conditions, powerful tools such as the YourGLS portal and services like ShopReturnService or Pick&ReturnService. The entire processing of a return parcel is digitalised, simplified and made transparent.