ExchangeService – Exchange of goods
The ExchangeService is a convenient way to handle returns through an efficient goods exchange process. The parcel service delivers the new item and simultaneously collects the return, bringing it to your returns warehouse or to another business address of your choice. Collection and delivery of goods therefore take place in one single step. This efficient exchange process reduces unnecessary trips and enhances customer satisfaction.
Goods exchange made easy!
Your customer urgently needs a replacement device? Then our ExchangeService is just what you need! In the case of repairs, your customer immediately receives a replacement unit. At the same time, we collect the defective device and forward it to your specified address or another location of your choice.
Your advantages:
- High customer satisfaction thanks to a fast and straightforward replacement process.
- Save time and costs, as collection and delivery are combined in one process.
- The delivery driver provides the packaging and return label directly – so neither you nor your customer need to worry about anything.
Collection and delivery in one step:
- As a GLS business customer, activate the ExchangeService and save time and effort when handling product returns.
- Simply specify the customer and return address – we’ll take care of the exchange of goods.
- Your customer receives the new item within a short time and can easily hand back the defective product.
- Avoid unnecessary back-and-forth shipping and offer your customers a quick and attractive service.
Become a GLS business customer now
Have the advantages for you and your customers convinced you?
Then become a business customer and benefit not only from the ExchangeService but also from many other GLS services for your company. Find out more about our attractive business partner programme – all the key information can be found at a glance on our Business Customers overview page. We look forward to working with you!
