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  • FAQ/Support
  • GLS Paketdienst eDeclarationService

    We take responsibility for customs clearance: before shipping the parcel, our central customs clearance department will create the electronic export declaration for you. 

    We will support you in this process:

    • You simply provide us with the required data and documents smoothly, quickly and securely via the GLS customs portal
    • Step by step, the GLS Customs Portal guides you through the entry of customs data.
    • Customs-compliant creation of the export declaration based on the details in the invoice and the checklist
    • Application of a two-stage process. Exception: flight relations – here a single stage process is applied.

    Your benefits:

    • No separate software required, therefore no additional costs for you as the customer
    • Smooth, fast and secure entry of all required customs data and documents in the GLS Customs Portal
    • Electronic processing for the customs authorities via ATLAS (Germany's automated tariff and local customs handling system)
    • Quick, efficient processing thanks to automatic input of your data via interfaces directly into the customs system
    • If you have the authorisation number, you will be issued with your export declaration immediately (no need for the 24-hour waiting period)
    • Export certificate for VAT reimbursement will be provided to you with the bill
    • Prompt, comprehensive documentation


    Since July 2009, the customs authorities have required export declarations to be submitted electronically. This applies to the shipping of goods to non-EU countries and to countries that belong to EFTA (European Free Trade Association). The export declaration is made via ATLAS (Germany's automated tariff and local customs handling system).

    Your current settings

    Simply change the appropriate basics and view the updated benefits & services:

    GLS Parcel Configurator

    Simply enter the basics and after 4 steps you will directly see your advantages & services for your business model:

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