Definition of a fulfilment contract
A fulfilment contract regulates the cooperation with your logistics partner – from storage to returns processing. With GLS, you can rely on reliability, transparency and full control over your supply chain.
The fulfilment contract – what is it and why is it so important?
A fulfilment provider is a specialised service provider that handles the entire logistics process for companies as part of the fulfilment process. This means that the fulfilment provider stores your goods, picks incoming orders, takes care of packaging and postage, and ships the goods directly to your end customers. The processing of returns and additional services such as invoicing or customer communication can also be part of these services – we show you what efficient logistics looks like in your everyday business.
In e-commerce in particular, there is a particularly high demand for scalable, efficient logistics solutions – here, fulfilment providers enable fast and reliable implementation that meets the highest customer expectations. At the same time, they relieve internal resources and create space for growth, product development or marketing.
What should a fulfilment contract contain?
A professional fulfilment contract not only regulates services, but also controls your entire logistics processes. Issues such as responsibilities, SLAs, costs and data protection should be clearly defined.A good fulfilment contract template shows what is important – at GLS, we use it to develop individual agreements that are tailored precisely to your business model. Depending on the scope and industry, the following points may be regulated:
- Scope of services: Which services does the fulfilment service provider take on (e.g. storage, shipping, returns)?
- Service Level Agreements (SLAs): Which delivery times and response times are guaranteed?
- Price structure: Clear and transparent cost regulations for each service or package.
- Liability and insurance: Who is responsible in the event of loss or damage?
- Data protection & IT security: Protection of sensitive customer data, especially in the case of system integrations.
- Notice periods and term: Flexibility and security for both sides.
- Individual additional services: e.g. product finishing, individual packaging or invoicing.
Why is a fulfilment contract useful?
Especially when several partners, systems and delivery channels are interlinked, a clearly worded fulfilment contract ensures security and efficiency. It prevents misunderstandings, clearly defines processes and creates a solid basis for long-term growth. Companies that rely on professional fulfilment service providers such as GLS benefit from stable processes and reduce internal risks at the same time.
The contract regulates the cooperation in a binding manner – without unnecessary bureaucracy, but with the necessary care. This is indispensable, especially in scaling business models, with high order volumes or international shipping activities.
Fulfilment contract with GLS – your advantages at a glance
With GLS, you can rely on an experienced fulfilment service provider that operates at the highest level, both operationally and legally. We offer you:
- Transparent contract structures and individual agreements
- Fast and legally compliant processing
- Integration of your systems and processes
- Personal support from dedicated contact persons
- Scalable solutions for B2B and B2C
Whether you are a start-up or an established company, we work with you to define all the important points and set them out in the fulfilment contract. This allows you to concentrate on your core business while we take care of your logistics professionally.
Become a GLS business customer now
Would you like to outsource your logistics processes efficiently, reliably and in compliance with legal requirements? Then a fulfilment contract with GLS is the first step towards a successful partnership.
Please contact us regarding a fulfilment partnership!