As part of the ExchangeService, your customer receives a replacement appliance immediately in the event of a defect. At the same time, the delivery driver takes the defective device with them directly on delivery and forwards it to your address or an address specified by you. The delivery driver also brings the packaging and parcel return slip so that neither you nor your customer have to worry about the return shipment. Collection and delivery are therefore carried out in a single step, making the exchange of goods particularly simple and efficient.