📦 GLS FAQ: Important questions and answers for business customers

Q: At what times is delivery made with the GLS SameDay Service?

SameDay Service delivery takes place on the same day as the order, in the evening between 17:30 and 22:00.

Q: What happens if a parcel is not delivered on time on Saturday?

If a parcel is not delivered on time on Saturday as part of the SaturdayService, the money-back guarantee applies: in exceptional cases of late delivery, the surcharge for the service will be refunded. Your GLS contact will be happy to provide you with more information.

Q: What is the GLS CashService?

CashService - Payment by cash on delivery The CashService enables cash payment directly on delivery (cash on delivery). Customers only pay when they receive the parcel - no advance payment is required. The delivery person accepts the payment in person. For companies, the service expands the range of payment options and can increase the completion rate. Further information on the business customer program and registration can be found at <a href="https://www.gls-pakete.de/geschaeftlich-versenden/geschaeftskunde-werden" target="_blank">here.</a>

Q: How is the age check carried out with the IdentPINService?

With the IdentPINService, the age check is carried out using a combination of PIN entry and ID check. Procedure: <ol><li>Entry of the personal PIN by the recipient</li> <li>Presentation of the ID card</li> <li>Date of birth check (optional)</li></ol> This ensures that only authorized persons receive the parcel. The entire process is digitally documented and is legally traceable.

Q: Is it possible to deliver tires to a GLS parcel store?

The delivery of tires to a GLS parcel store is not possible.

Q: How can I submit a return using the GLS ShopReturnService?

<ol><li>Return label or QR code received from the sender</li> <li>Packing goods securely</li> <li>Drop off a parcel at a GLS parcelshop</li> <li>Stick on the label or scan the QR code in the store</li></ol> The return is then sent back and can be tracked online. Usually free of charge for the customer.

CashService: Payment by cash on delivery ConsignmentService: Bundled delivery DeliveryAtWorkService: Delivery to the office DepositService: Receive parcels at a deposit location eDeclarationService: Customs clearance assistance ExchangeService: Exchange of goods FlexDeliveryService: flexible parcel delivery Guaranteed24Service: 24h delivery IdentPINService: Delivery with PIN InboundService: Procurement logistics IntercompanyService: internal store shipping International ShopReturnService LetterboxService: Letterbox consignments PharmaService: GDP-compliant transportation Pick&ReturnService Pick&ShipService: collection & delivery SameDay: same-day delivery SaturdayService: Delivery on Saturday ShopDeliveryService: Delivery to ParcelShop ShopReturnService: Parcel store returns SignatureService - parcel delivery with receipt TimeDefiniteService: Scheduled delivery Transportation of hazardous goods with HazardousGoodsService

Frequently asked questions in Services

At what times is delivery made with the GLS SameDay Service?

What happens if a parcel is not delivered on time on Saturday?

What is the GLS CashService?

How is the age check carried out with the IdentPINService?

Is it possible to deliver tires to a GLS parcel store?

How can I submit a return using the GLS ShopReturnService?