What is the GLS multicarrier returns solution and how does it work?
The solution enables your customers to submit returns flexibly to various shipping service providers - not just to us. The special returns label can be used with several providers.
For shippers, the process remains unchanged: You ship with us as usual, but offer your customers significantly more freedom for returns.
Advantages:
- Free choice of return service provider
- Large selection of drop-off points
- Easier and more convenient returns
- Higher customer satisfaction and stronger customer loyalty
Maximum flexibility for returns: Your customers can choose their own shipping service provider and submit their returns to various providers - not just us. This makes returns more convenient, lowers hurdles in the ordering process and increases the likelihood of repeat purchases. In this way, companies benefit from stronger customer loyalty and a customer-friendly returns process.