My parcel sent by Express has not yet arrived with the customer. What can I do?
You may already find the answer to your question or concern in our Business customer FAQ?
If not and you are dissatisfied with a delivery, for example, or are unsure how best to proceed, you can contact our customer service conveniently via the Business customer contact form and write to us.
You can also report damage via the customer portal: https://kundenportal.gls-group.eu/ --> menu item "Parcel damage". There are various forms for parcel complaints here.