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Returns shipping made easy

Are the shoes the wrong size, or those jeans you ordered don't fit as well as they should? There's only one thing for it: send the parcel back.

It's this easy:

1. Get a return label

The vendor determines how you obtain your return label. It often takes just a few clicks.

2. Pack up the item

Pack your item and remove any old shipping labels from the parcel.

3. Send off item to return

Hand over your return with the return label at a local GLS ParcelShop.

Get a return label

Your vendor decides how the return label will be provided. We recommend the following steps.

Check whether the return label is already included in the parcel.

Check whether there is any information on the vendor's website regarding returns shipping. You can often create your return label directly from the website too.

Contact your vendor.

Zalando returns shipping with GLS

Simply return Zalando parcels by a GLS ParcelShop

We have good news for all Zalando customers: If your ordered dress or sweater is not the right size or simply doesn't fit your style, you can now hand in the return parcel at one of over 6,000 GLS ParcelShops and send it back to Zalando.

All you need is a Zalando return label with the printed GLS logo and a GLS ParcelShop near you.

Shipment of a Zalando return parcel with GLS
Zalando return label with GLS logo

And this is how it works:

Check whether a GLS logo is printed on the return label.

Stick the return label onto the return package.

Hand over your return parcel in a GLS ParcelShop of your choice.

You will find your GLS ParcelShop here

No GLS ParcelShop found in the immediate vicinity?

No problem - we are here to help you and we would be delighted to receive your comments. Just let us know your own personal local ParcelShop preference. To do this, click the following button and submit your suggestion. We can't promise anything, but we will do our best to create a GLS ParcelShop at your desired location. We will achieve more together!

GLS parcel