The trousers do not fit, the wrong colour was delivered or the goods were already defective on arrival - it can always happen that you are not satisfied with an order. To enable you to return your ordered goods as quickly and conveniently as possible, GLS offers a simple and climate-neutral returns shipping service. In just three steps, you send your package back to the sender.
Generally, the seller decides on the type of return labels (also called return slip or return note) to be provided. You can find out where your return label might be by clicking on the button below.
Pack your item and remove any old shipping labels from the parcel. Then stick on the return label so that it is clearly visible.
Hand over your return with the return label at a local GLS ParcelShop. GLS then sends your parcel back to the sender in a climate-friendly way.
Your seller decides how you receive your return label. There are several options for the seller to choose. We recommend the following steps to help you locating the return label:
Check whether your return slip is already in the parcel.
Check whether there is any information on the vendor's website regarding returns shipping. You can often create your return label directly from the website too.
Check if you have received a QR code from your online retailer.
If all three options are unsuccessful, contact your seller.
Of course, you can also return parcels without a return slip. However, it is better to find out the return address of the retailer in advance and who will bear the costs of the return. You can then either frank your parcel online via GLS-ONE or conveniently handle the entire shipping process at a GLS ParcelShop close to you.
We have good news for all Zalando customers: If your ordered dress or jumper does not have the right size or not meet your expectations, you can now also return your parcel to Zalando with GLS. All you need is a Zalando returns label with the GLS logo printed on it and one of over 6,000 GLS ParcelShops near you.
Check whether a GLS logo is printed on the return label.
Stick the return slip onto the return parcal.
Hand over your return parcel in a GLS ParcelShop of your choice.
If you can't find a GLS ParcelShop nearby, we would be very happy to receive a tip from you. Simply click on the button below to suggest a shop close to you as a potential GLS ParcelShop. We cannot promise that your proposed shop will become a GLS ParcelShop, but we will definitely do our best!
Suggest a shop as a ParcelShop
Downloads & quick links relevant for you as a sender
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