Are the shoes the wrong size, or those jeans you ordered don't fit as well as they should? There's only one thing for it: send the parcel back.
The vendor determines how you obtain your return label. It often takes just a few clicks.
Pack your item and remove any old shipping labels from the parcel.
Hand over your return with the return label at a local GLS ParcelShop.
Your vendor decides how the return label will be provided. We recommend the following steps.
Check whether the return label is already included in the parcel.
Check whether there is any information on the vendor's website regarding returns shipping. You can often create your return label directly from the website too.
Contact your vendor.
We have good news for all Zalando customers: If your ordered dress or sweater is not the right size or simply doesn't fit your style, you can now hand in the return parcel at one of over 6,000 GLS ParcelShops and send it back to Zalando.
All you need is a Zalando return label with the printed GLS logo and a GLS ParcelShop near you.
Check whether a GLS logo is printed on the return label.
Stick the return label onto the return package.
Hand over your return parcel in a GLS ParcelShop of your choice.
No problem - we are here to help you and we would be delighted to receive your comments. Just let us know your own personal local ParcelShop preference. To do this, click the following button and submit your suggestion. We can't promise anything, but we will do our best to create a GLS ParcelShop at your desired location. We will achieve more together!
My ParcelShop suggestion
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