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  • FAQ/Support
  • Receiving parcels conveniently - all services for consignees

    Are you expecting a parcel? With GLS you receive parcels flexibly and conveniently or you can have them picked up by an authorised representative. You have numerous options for receiving your shipment or possibly redirecting it.

    Decide for yourself how, when and where you want to receive your parcel.

    A man sits at his desk and looks at the GLS parcel receiving ptions on the GLS website on his iMac

    Issue general drop off permission

    Are you often not at home, but don't want to pass up direct and secure deliveries? Simply specify a drop-off location of your choice so that we can deliver your parcel even if you are not at home.

    Independent of time

    Change preferred location at any time

    No additional costs

    A woman holds a coffee to go in one hand and uses her smartphone to change the delivery option of her package with the other.

    Change the delivery options of your parcel

    If we are unable to meet you at home, you can choose a new delivery option for your parcel, for instance delivery to a ParcelShop near you. Of course, this service is free of charge for you.

    Various delivery options

    Flexible pick up day

    No additional costs

    Issue a written parcel pickup authorisation: Having parcels picked up at a GLS ParcelShop

    Your parcel was delivered to a GLS ParcelShop and you don't have time to pick it up yourself? With a written parcel pickup authorisation, you give a person of your choice the permission to pick up your parcel. In addition to the parcel pickup authorisation, the authorised person must also bring an official identity document with a photo in order to be able to identify him/herself.

    Always up to date with the GLS app

    Whether on the road or at home - GLS is always with you. The GLS app is designed to meet the needs of recipients and shippers and offers you many functions. User-friendly operation makes sending and receiving parcels child's play.

    The GLS app is free and available for download for iPhone users in the Apple App Store, while you can find the Android version in the Google Play Store.

    Link zur GLS Paket App im App StoreLink zur GLS Parcel App im Google Play Store

    Relevant downloads & quick links for you as consignee


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