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Convenient parcel redirection - the choice is yours

If you cannot take receipt of your parcel yourself, you can ask for it to be redirected or select one of many other delivery options. This free service offers you maximum flexibility and control. Smart and reliable

This assumes, however, that you have already received a notification card, or parcel notification email. Our parcel tracking system offers you a practical way to check which delivery options are currently available for your specific parcel.

GLS parcel service notification card

Notification card

On the notification card left for you by the GLS delivery agent after the first delivery attempt, you will find the Track ID. You can use this Track ID to check the available delivery options and select one accordingly.

To parcel tracking & delivery options


Have you received a parcel notification from GLS by email? In this case, you can choose to redirect the parcel or select an alternative delivery option. To do this, you just need to click the delivery options specified in your email.

To parcel tracking & delivery options
GLS parcel service notification mail FlexDeliveryService

The choice is yours – all delivery options at a glance.

Not at home at the time of delivery? No problem. Just specify a drop-off location and the GLS delivery agent will leave your parcel there.

To drop off permission
Drop off permission

Redirect your parcel to a local GLS ParcelShop. Your ParcelShop will take receipt of the parcel and keep it for you for up to eight working days.

ParcelShop search
Redirect to a GLS ParcelShop

You can select a specific date for delivery. Six calendar days following the shipping date are available. The predicted delivery time window remains unchanged.

Delivery on a different day

Not at home during the day? Then get your parcel delivered to a different address. For example, to your workplace or to a relative who is at home during the day.

Alternative delivery address

You can also collect the parcel yourself from the GLS depot, where it will be kept for four working days. Once this period has elapsed, the parcel will be returned to the sender.

Find GLS depot
Collect parcel from GLS depot

In certain postal code districts in Berlin, Bonn, Düsseldorf, Frankfurt, Hamburg, Hanover, Cologne, Leipzig, Munich and Nuremberg, GLS will also deliver parcels in the evenings and on Saturdays.

Evening or Saturday delivery
GLS parcel