With our free services, you can easily redirect your parcel. This way, you will always receive your parcel reliably.
As soon as you have received your parcel number or track ID, you can use our parcel tracking. Here you can immediately see if you have options for parcel redirection and when the expected delivery date of the parcel is.
If you realize that you cannot personally accept the parcel on the expected date and delivery options are available for you, then you can easily reroute your parcel. This service is of course free of charge for you and offers you maximum flexibility and control.
You cannot accept your parcel personally, but still want to open it as soon as you get home? Then use our drop-off permission and let us know where we can leave the parcel for you. You can use the tracking and tracing function to specify whether you want us to leave the parcel on your patio or in your garden, for example. You can find out more about these two options on our topic page "Drop-off permission".
If we were unable to successfully deliver your parcel, we will leave you a notification card. On the card you will find all the information about where your parcel is at a glance. In addition, the track ID of your parcel is also indicated, which you can use to check the parcel status via the parcel tracking. You have not received a card? Then check your email inbox to see if you have received our digital card.
The parcel notification has arrived in your email inbox? Then you can easily find all the available delivery options in this e-mail with which you can redirect your parcel.
Redirect your parcel to a GLS ParcelShop near you. Your ParcelShop will gladly accept the parcel and store it for you for up to 8 working days. This gives you the flexibility to decide when you want to collect your parcel from us. All you have to do is show your ID card. Alternatively, you can also issue an authorisation for parcel pickup. By the way: This is a very simple way for you to support climate protection, as we save unnecessary journeys and thus generate fewer CO2 emissions.
Is a GLS Depot more convenient for you than a GLS ParcelShop?Then you can of course redirect your parcel there and pick it up conveniently. Also here we will store it for you for 8 working days. To do this, you only need to show your ID card, just as you do when picking up your parcel at a ParcelShop. Alternatively, you can also issue an authorisation for parcel pickup.
Relevant downloads & quick links for you as the recipient
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