Jump to main navigation Jump to contents
  • FAQ

Convenient parcel redirection - the choice is yours

If you cannot take receipt of your parcel yourself, you can ask for it to be redirected. This free service offers you maximum flexibility and control. Smart and reliable

Our parcel tracking system offers you a practical way to check if delivery options are currently available for your specific parcel.

Issue general drop off permission – a delivery man from GLS brings parcel to a house

Drop off permission

It's easy to give GLS a drop-off permission: Call up your parcel via Tracking and change the delivery option.

Issue drop off permission

Notification card

On the notification card left for you by the GLS delivery agent after the first delivery attempt, you will find the Track ID. You can use this Track ID to check the available delivery options and select one accordingly.

To parcel tracking & delivery options
On the notification card of the GLS parcel service you will find the Track ID and find out where your parcel is located
GLS parcel service FlexDeliveryService – in the parcel notification email you can select different delivery options


Have you received a parcel notification from GLS by email? In this case, you can choose to grant a drop-off permission for your parcel. To do this, you just need to click the delivery options specified in your email.

To parcel tracking & delivery options

Not at home at the time of delivery? No problem. Just specify a drop-off location and the GLS delivery agent will leave your parcel there.

To drop off permission
Drop off permission

Redirect your parcel to a local GLS ParcelShop. Your ParcelShop will take receipt of the parcel and keep it for you for up to eight working days.

ParcelShop search
Redirect to a GLS ParcelShop

You can also collect the parcel yourself from the GLS depot, where it will be kept for four working days. Once this period has elapsed, the parcel will be returned to the sender.

Find GLS depot
Collect parcel from GLS depot
drop off