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  • FAQ

Receiving parcels conveniently - all services for consignees

Are you expecting a parcel? With GLS you receive parcels flexibly and conveniently or you can have them picked up by an authorised representative. You have numerous options for receiving your shipment or possibly redirecting it.


Decide for yourself how, when and where you want to receive your parcel.

GLS Paketdienst Abstellerlaubnis

Issue general drop off permission

Are you often not at home, but don't want to pass up direct and secure deliveries? Simply specify a drop-off location of your choice so that we can deliver your parcel even if you are not at home.

Independent of time

Completely contactless

No additional costs

GLS Paketdienst Zustelloptionen ändern

Change the delivery options of your parcel

If we are unable to meet you at home, you can choose a new delivery option for your parcel, for instance delivery to a ParcelShop near you. Of course, this service is free of charge for you.

Various delivery options

Flexible pick up day

No additional costs

Issue a written parcel pickup authorisation: Having parcels picked up at a GLS ParcelShop

Your parcel was delivered to a GLS ParcelShop and you don't have time to pick it up yourself? With a written parcel pickup authorisation, you give a person of your choice the permission to pick up your parcel. In addition to the parcel pickup authorisation, the authorised person must also bring an official identity document with a photo in order to be able to identify him/herself.

GLS App - stay up to date at all times

On the move or at home – GLS is always there. The GLS app offers consignees lots of functionality. Our app is designed around the needs of consignees and senders. Thanks to the user-friendly interface, sending and receiving parcels is simple.

The GLS App is free and can be downloaded from the Apple App Store for iPhone users, or the Google Play Store for Android phones.

Relevant downloads & quick links for you as consignee

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