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  • FAQ

Parcel-related or permanent drop-off permission – Receive parcels contactless now

You cannot receive your long-awaited parcel in person? Then use the drop-off permission. By issuing a drop-off permission, GLS deposits your parcels at an agreed location - for example in the garage or on the terrace. 


Are you expecting a parcel and would like to issue a one-time drop-off permission?

Then simply enter the parcel number and select the option "Change delivery option".


One time drop-off permission – your advantages

Receive parcels even when you are not at home.

You determine where the parcel should be dropped off.

Contactless delivery reduces the risk of infections.

Climate-friendly delivery by saving additional trips – your contribution to CO2-reduction!


Never miss a parcel again? Then issue a permanent drop-off permission!

Would you like GLS to always leave your parcels at a location of your choice in future? Simply log in to your personal account or register and grant us a permanent drop-off permission.

Log in/ Register
1
Give permission
2
Let parcels be dropped off
3

 


Permanent drop-off permission – your advantages

Receive parcels even if you are not at home. 

Change the preferred location for dropping off parcels at any time. 

Revoke the permanent drop-off permission at any time.

Climate-friendly delivery by saving additional trips – your contribution to CO2-reduction!


ⓘ Small hint:
After you have logged in to gls-one.de, you will find the permanent drop-off permission under the menu item "Receive parcels".

 

Can I also arrange a drop-off permission for all parcels addressed to me?

You can issue a drop-off permission once for a specific parcel or until revoked for all parcels addressed to you. 

How can I revoke a drop-off permission?
Are there exceptions to contactless delivery?

Yes. Contactless delivery is not an option if the parcel delivery requires proof of identity, or the parcel contains certain sensitive items. Therefore we cannot offer contactless delivery if the sender has contracted one of the following services:

Please note that the following services are still delivered by our delivery agents and that we currently do not require a signature in the hand scanner as a safety and protection meassure, even when the parcel will be delivered directly.