Compliance Whistleblower Protection

This is a key pillar for the success of our company. All our employees therefore share the responsibility to uphold our principles. Even the misconduct of a few individuals can harm the good reputation of the entire company. That is why it is important for us to identify potential legal violations by employees, suppliers or other third parties at an early stage, so that we can respond quickly and take effective remedial action. Fair competition, integrity and responsibility: These are the values represented by the GLS Group as an internationally operating parcel service provider.

Since the Whistleblower Protection Act came into force, companies are required to establish an internal reporting office. Whistleblowers can use this internal reporting channel to inform us about possible violations they become aware of in the course of their professional activities. The internal reporting office is available for the following matters:

• Information on suspected criminal offences;
• Information on suspected regulatory offences, provided the relevant rules serve to protect life, limb or health, or to safeguard the rights of employees or their representative bodies (such as works council members);
• Information on other violations within the meaning of Section 2 (1) No. 3 of the Whistleblower Protection Act (such as suspected violations of the General Data Protection Regulation when handling personal data).

Reports concerning the above-mentioned violations are subject to strict confidentiality in order to protect both the whistleblower and the individuals named in the report as effectively as possible. Whistleblowers are also legally protected against reprisals.

The internal reporting office, as defined by Sections 12 ff. of the Whistleblower Protection Act, is the Compliance department.

The internal reporting office is also responsible for the complaints procedure under Section 8 of the Supply Chain Due Diligence Act (LkSG), allowing confidential reports on human rights or environmental risks as well as breaches of human rights-related or environmental obligations.

You are also welcome to contact the internal reporting office with reports not listed above. These will also be handled with strict confidentiality.

Please note, however, that as a whistleblower you are only protected if, at the time of reporting, you had sufficient reason to believe that the report you made was true. You are not protected if you knowingly make a false report.

If your enquiry concerns parcel-related complaints or data protection enquiries (not a compliance or LkSG-relevant report), please understand that we cannot process such cases via the following channels.
Please contact our customer service instead:

Contact customer service

1) GLS Integrity Line

or

2) via our ombudsman Dr Rainer Buchert:

Solicitor Dr Rainer Buchert
Kaiserstraße 22
D-60311 Frankfurt am Main
Tel.: +49 69 710 33 330 or +49 6105-921355
Fax: +49 69 710 34 444
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

You are also welcome to use the electronic contact form:

Go to contact form

In addition to the internal reporting office, you also have the option to contact the relevant external authorities (external reporting). These include:

• As a rule, the Federal Office of Justice (BfJ) is responsible for handling your report.
• In cases defined by law, you may also contact the Federal Financial Supervisory Authority (BaFin) or the Federal Cartel Office (BKartA).

You can find more information here.

Under the law, you have the option to either contact the internal reporting office first or to report directly to an external authority. Nevertheless, we kindly ask you to contact the internal reporting office initially. We take every report very seriously and strive to take effective action against any violation. If, from your perspective, your internal report has not been adequately addressed, you are of course free to then contact the appropriate external authority.