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  • FAQ

Quick and reliable – that's what you want from parcel delivery. And that's exactly how GLS wants to handle shipping on behalf of its senders.

Parcel delivery in normal circumstances

Ideally the consignee will be able to take receipt of their parcel in person. The consignee confirms receipt of the parcel by submitting their signature on the delivery driver's hand scanner. A different member of the household can also take receipt of the parcel.

Delivery and transportation times

GLS parcel deliveries are made on working days from Monday to Friday (Saturdays optional) - within Germany this is generally within 24 hours. However, this standard delivery time is not guaranteed. Parcels are transported by road and traffic hold-ups can result in delays.

You will find more information about our standard delivery times here.

If nobody is home

GLS will ask a neighbour whether they will accept the parcel for the consignee. If a neighbour cannot accept the parcel, GLS will take it to the nearest GLS ParcelShop – if there is one nearby (does not apply to tyres). The parcel will be ready for customer collection from the day after the attempted delivery for a duration of eight working days.

If parcel delivery is not possible (either to a neighbour or to a GLS ParcelShop), the parcel will be returned to the GLS depot (distribution center), where it can be collected from the day after the attempted delivery and for a duration of four working days.

Notification card

If the parcel could not be delivered to the original address specified, the delivery driver will leave a notification card. This card provides the consignee with all the important information, such as the name of the neighbour, details about the GLS ParcelShop or the GLS depot. The notification card also allows third party authorisation.

In addition: all you need to know about drop off permission. This allows you to issue GLS with authorisation to drop off parcels in a designated location.

To permanent drop off permission

On the notification card of the GLS parcel service you will find the Track ID and find out where your parcel is located


Track ID

There is a number on the notification card: the Track ID. This allows the consignee to track their consignment online and via their smartphone – as does the parcel number.

The Track ID is particularly important if the parcel has been returned to the GLS depot. In this case, the consignee can use the number to change the delivery for the consignment online. This means, the consignee can determine for themselves what should happen next with the parcel.

To parcel tracking & delivery options


Change to the delivery options

  • Renewed parcel delivery to the original address specified – you select the day.
  • Shipment to a different address, as entered by you.
  • Parcel delivery to a GLS ParcelShop of your choice (not possible for tyres)
  • Issue drop off permission: the delivery driver can drop off your parcel in your designated location.
  • Refuse delivery: the parcel will be returned to the sender.
  • Customer collection from the depot: the parcel will remain at the depot and is available for you to collect for four working days. There will be no further attempt to deliver the parcel.
  • Renewed parcel delivery in the evening (between 5.30 and 10 pm) or on Saturday (between 8 am and 1 pm). Available in lots of postal districts in Berlin, Bonn, Dortmund, Düsseldorf, Frankfurt, Hamburg, Hanover, Cologne, Leipzig, Munich and Nuremberg.

To parcel tracking & delivery options


Second delivery attempt

A second delivery attempt will be made by GLS if the parcel could not be accepted by a neighbour and there was no ParcelShop in the vicinity. If the consignee has selected a different delivery option, the second delivery attempt will be made in accordance with the consignee's specific preference.