Jump to main navigation Jump to contents
  • DE EN
  • FAQ

Contactless delivery

Your safety - our solution: Receive your parcels safely.

Upon request, GLS can drop off your parcels at a location of your choice, for example outside your front door, the hallway, or your garden. All we need is for you to sign up for contactless delivery.

With an additional info, you can tell us your wish that we inform you e.g. by intercom when the package has been dropped off. This way you can receive parcels securely even in apartment buildings.

Redirection for your GLS parcel

Redirection for your parce

Receive packages anytime with just a few clicks

  • contactless
  • uncomplicated
  • flexible

 

GLS drop off permission

Online general drop off permission

You canissue a general drop off permission permit directly. Simply go to gls-one.de, create an account and drop off permission under the menu item "Receive parcels".

Drop of permission PDF

Drop off permission as PDF

Receive packets without contact in three steps

  • Download and complete
  • Print and sign
  • Hand to the delivery driver or send by email

Frequently asked questions

How does contactless delivery work?

Upon request, GLS can deposit parcels at an agreed location – for example in your garage, on your terrace or in the building’s stairwell. This is particularly practical for recipients who cannot or do not want to receive their parcel in person. This also means that you don’t need to worry about the exact delivery time and that you minimise any risk in the current situation. When completing the form, simply request that the driver ring your doorbell/buzzer upon arrival and you will know that your parcel has arrived.

How can I set up contactless delivery?

It’s easy: download the PDF, complete the form electronically, print it out – don't forget your signature – and hang it on your door. Please make sure that the form is visible to the driver (if you live in an apartment building, attach it to the outer door). Upon delivery, the driver will then take the form for further processing. If you have given GLS permission to carry out contactless delivery, dropping off the parcel at the defined location is considered to be delivery. Contactless delivery is only possible at the consignee address.

 

PDF files can be opened with e.g. Adobe Acrobat Reader DC©, which can be downloaded from the following link: https://get.adobe.com/de/reader/

Can I arrange contactless delivery for all parcels addressed to me?

You can give individual permission for one specific parcel, or you can give blanket permission for all parcels addressed to you until revoked. Simply complete the form accordingly.

How can I cancel contactless delivery?

Once you have given your permission, you can revoke it in writing at any time. Simply email or post an informal letter with your signature to your nearest GLS depot.

 

Are there exceptions to contactless delivery?

Yes. Contactless delivery is not an option if the parcel delivery requires proof of identity, or the parcel contains certain sensitive items. Therefore we cannot offer contactless delivery if the sender has contracted one of the following services:

Please note that the following services are still delivered by our deliverer and that we currently do not require a signature in the hand scanner in order to ensure protection even when the parcel is delivered directly.

icon