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Contactless delivery

Your safety - our solution: Receive your parcels safely.

Upon request, GLS can drop off your parcels at a location of your choice, for example outside your front door, the hallway, or your garden. All we need is for you to sign up for contactless delivery.

With an additional info, you can tell us your wish that we inform you e.g. by intercom when the package has been dropped off. This way you can receive parcels securely even in apartment buildings.

For contactless delivery, a customer redirects his parcel from the comfort of his home using a tablet and a few clicks

Redirection for your parcel

Receive packages anytime with just a few clicks

  • Contactless
  • Uncomplicated
  • Flexible
Customer tracks the delivery of his parcel with the GLS app on his mobile phone

Online general drop off permission

You canissue a general drop off permission permit directly. Simply go to gls-one.de, create an account and drop off permission under the menu item "Receive parcels".

Contactless delivery – delivery man from GLS brings parcel to a house

Generate and print a drop off permission as a PDF document

One-time or permanent?

You decide – fill out the online form, print and sign it. Then just attach it where the delivery agent will be able to grab it.

Frequently asked questions

How does contactless delivery work?

Upon request, GLS can deposit parcels at an agreed location – for example in your garage, on your terrace or in the building’s stairwell. This is particularly practical for recipients who cannot or do not want to receive their parcel in person. This also means that you don’t need to worry about the exact delivery time and that you minimise any risk in the current situation. When completing the form, simply request that the driver ring your doorbell/buzzer upon arrival and you will know that your parcel has arrived.

How can I set up contactless delivery?

Issuing GLS with a drop off permission is very simple: choose between a one-time drop off permission for single parcels or a permanent drop off permission for all parcels addressed to you until further notice.

Just fill out the form electronically and print it – don't forget the signature. You can either hand the completed form over to your delivery agent or send the document to the following email address: This email address is being protected from spambots. You need JavaScript enabled to view it.. Once you have issued GLS with a drop off permission, the parcel is deemed to be delivered when it is dropped off in the designated location.

PDF files can be opened with e.g. Adobe Acrobat Reader DC©, which can be downloaded from the following link: https://get.adobe.com/de/reader/

Can I arrange contactless delivery for all parcels addressed to me?

You can give individual permission for one specific parcel, or you can give blanket permission for all parcels addressed to you until revoked. Simply complete the form accordingly.

How can I cancel contactless delivery?

Once you have given your permission, you can revoke it in writing at any time. Simply email or post an informal letter with your signature to your nearest GLS depot.

Are there exceptions to contactless delivery?

Yes. Contactless delivery is not an option if the parcel delivery requires proof of identity, or the parcel contains certain sensitive items. Therefore we cannot offer contactless delivery if the sender has contracted one of the following services:

Please note that the following services are still delivered by our deliverer and that we currently do not require a signature in the hand scanner in order to ensure protection even when the parcel is delivered directly.

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